Responding to COVID-19
A note from Our CEO, Phil Schacht
The world is facing unprecedented upheaval and change as countries and businesses respond to the evolving challenges associated with COVID-19. We are seeing COVID-19 impact everyone around the world and every aspect of our daily lives, our social interactions, our family life, our communities, and of course, how we work at Hanson.
During this time, our priority at Hanson is to safeguard the health and safety of our people, their families, everyone we do business with and the wider community. We are committed to minimising the spread of COVID-19, whilst minimising the impact of COVID-19 to the businesses we serve.
At this point, all our operational sites are currently active with teams practicing appropriate hygiene and adhering to social distancing rules, as they continue to operate as usual for our customers.
Hanson has always embraced technology, and now it’s playing a vital role in reducing the impact of COVID-19 on our people and customers. A large proportion of our staff are working remotely, managing productivity, effectively collaborating with their teams as well as communicating regularly with customers through our secure systems.
Our account managers, customer service centres and the entire business remains committed to supporting our customers and our community.
These are extremely trying times. Everyone will be impacted in a different way, so it is critical for us all to look out for each other.
Please stay safe.
How are we minimising supply chain impacts to our customers?
As soon as the outbreak commenced, we formed a task force to manage business continuity planning and to minimise supply disruptions. Whilst our products are predominantly sourced and manufactured locally from one of our 250+ sites across Australia, Hanson does import certain raw materials and/or equipment. In these cases the task force are managing impacts to our supply chain and mitigating any risks.
What’s happening at our 250+ operational sites?
All of Hanson’s operational sites are currently active and teams are practicing appropriate hygiene, as well as regularly undertaking site ‘deep cleans’ and adhering to Government health and safety regulations regarding social distancing as they continue to operate as usual for our customers.
How are sales and customer service teams supporting customers?
The Sales teams at Hanson can’t be there in person but can offer the same levels of customer service and support from their home and mobile offices, thanks to Hanson’s leveraging of technology at this time. Our national customer service centre continues to operate as usual, with 50% of staff in person and 50% working remotely from home.
What is Hanson doing to protect local communities?
As the Government continues to implement critical health and safety measures, we recognise the important role we can play in minimising risks. We are avoiding in person contact with customers, suppliers and partners wherever possible, using remote technology to communicate. Where this isn’t practicable, drivers and other staff are practising social distancing and complying with all necessary hygiene regulations. We have also closed our Imagecrete showrooms to members of the public.
How is technology keeping us all connected?
Hanson has always embraced technology, and now it’s playing a vital role in reducing the impact of COVID-19 on our employees and customers. A large proportion of our staff have moved to working remotely, and are maintaining productivity and effectively collaborating with their teams as well as communicating regularly with customers through our secure systems.
Imagecrete showroom closures
Due to COVID-19 restrictions, government policies and social distancing measures, Hanson is closing all Imagecrete showrooms to members of the public until further notice. Hanson will rely on advice from the government regarding the timing of the showroom reopen. Our priority is the safety of our staff, our customers and the wider community. In the meantime, you can access our colour range here on our website and also talk to our Sales Reps who may be able to assist you further.
Drivers Social Distancing
Our drivers are following social distancing rules to ensure a safe distance from others. To further protect our drivers and customers, we are not requiring delivery dockets to be signed during this period. We are also not accepting cash payments at this time.
Tracking the latest on COVID-19